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post #24511 of 24534 Old 01-08-2019, 04:27 PM
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I dont watch HDR hardly at all, because it just doesnt look good with some stuff. What are everyone's settings to get it dialed in?

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post #24512 of 24534 Old 01-08-2019, 05:09 PM
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Only shows 04.25.70 on their website, and on mine. You have an ef9500?
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Sorry its 04.25.85 🙈
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post #24513 of 24534 Old 01-08-2019, 05:15 PM
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Only shows 04.25.70 on their website, and on mine. You have an ef9500?
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Originally Posted by beardlesskoala View Post
Sorry its 04.25.85 🙈
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Yeah. I'm in the UK so it's the EF950V here.
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post #24514 of 24534 Old 01-08-2019, 05:24 PM
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Weird, you must have a slightly different version since yours says 950v, mine says 9500
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Yeah. I'm in the UK so it's the EF950V here.
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post #24515 of 24534 Old 01-09-2019, 06:23 PM
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The 55EA9800 received an update 5 years after launch. I'm sure the EF9500 will get maintenance updates as well (still under 4 years since launch).
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post #24516 of 24534 Old 01-10-2019, 02:37 AM
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I dont watch HDR hardly at all, because it just doesnt look good with some stuff. What are everyone's settings to get it dialed in?
I was struggling with HDR too. A lot of films looked way too dark and I was constantly in the picture settings. Got myself the Panasonic UB820 and it's tone mapping has made a very noticeable difference. Works on Netflix/Amazon Prime as well as 4K blu-rays. Watched Infinity War and the scenes at the start were much brighter and I could make out a lot more detail. First time I watched it the scenes on the Asgardian ship were just too dark. Going to try the Harry Potter films at some point too. They were very dark in HDR.
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post #24517 of 24534 Old 01-10-2019, 09:14 AM
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I was struggling with HDR too. A lot of films looked way too dark and I was constantly in the picture settings. Got myself the Panasonic UB820 and it's tone mapping has made a very noticeable difference. Works on Netflix/Amazon Prime as well as 4K blu-rays. Watched Infinity War and the scenes at the start were much brighter and I could make out a lot more detail. First time I watched it the scenes on the Asgardian ship were just too dark. Going to try the Harry Potter films at some point too. They were very dark in HDR.
I bought a C8 during BF and rewatched a ton of things that I first watched in HDR on my 9500. The 9500 barely qualifies to do it imo but there's no fix since the panel is incapable of getting bright enough.

for those that complained about the super bright HDR subtitles on the 9500 they're even worse on the C8 lol
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post #24518 of 24534 Old 01-10-2019, 09:15 AM
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Quote:
Originally Posted by beardlesskoala View Post
I was struggling with HDR too. A lot of films looked way too dark and I was constantly in the picture settings. Got myself the Panasonic UB820 and it's tone mapping has made a very noticeable difference. Works on Netflix/Amazon Prime as well as 4K blu-rays. Watched Infinity War and the scenes at the start were much brighter and I could make out a lot more detail. First time I watched it the scenes on the Asgardian ship were just too dark. Going to try the Harry Potter films at some point too. They were very dark in HDR.
Thanks for the info. I just wish there was something easier that didnt cost me $500, lol.

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post #24519 of 24534 Old 01-10-2019, 03:08 PM
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Thanks for the info. I just wish there was something easier that didnt cost me $500, lol.

You mean like a new TV for $2000
There's only a couple of movies that I've had to use the HDR slider on (I have the "old" Panny) in my collection. I have separate settings (ISF1/2) for UHD/HDR/WCG and "everything else".

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post #24520 of 24534 Old 01-13-2019, 02:25 PM
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To wrap-up the whole "Amazon app doesn't support HDR for our TV" thing, this is what I did: if I use the app on my UHD player, it plays in HDR. I did complain to Amazon (multiple times)...and they said they would forward the problem/request...but I don't hold out a lot of hope that they are going to "fix" it (even though it used to play in HDR on our TVs).

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post #24521 of 24534 Old 01-14-2019, 03:16 PM
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using the service menu

Does anyone know where I can check the hours on an 65EF9500? Also how do you navigate the menu, like what's the in-start and in-stop buttons do, or which button do you press go back or make changes?
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post #24522 of 24534 Old 01-14-2019, 05:05 PM
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Does anyone know where I can check the hours on an 65EF9500? Also how do you navigate the menu, like what's the in-start and in-stop buttons do, or which button do you press go back or make changes?
Settings - General - About - TV Information gives you hours.

I don't recall the navigation of the special menu. Haven't been in there in a while.
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post #24523 of 24534 Old 01-17-2019, 01:25 AM
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New to forum, so please be gentle people.
Could I please get some advice from established members.
This is a little long so please excuse me.
I.purchased April 2016 65 inch ef9500.All good ,had tv calibrated and was very happy .
In February 2018 LG replaced the panel,even though out of warranty period, because an end to end horizontal line of white pixels appeared on screen ???? Deemed manufacturing fault.
In December 2018,tv started to show several vertical white pixel lines top to bottom of screen.?????
Again LG were.good in replacing panel.
My problem is, that the revamped.panel is very badly scratched all over the screen, especially along bottom of screen ,like something has been rubbing against the panel in box,but what is more upsetting is that ther was black coloured tape,about 1.5 inches long in each of bottom corners of the screen.Upon removal I discovered round 1/4 inch faults in glass ,like bubble in glass ???
Could I please ask for your opinions please.
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post #24524 of 24534 Old 01-17-2019, 06:24 AM
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Quote:
Originally Posted by cath62 View Post
New to forum, so please be gentle people.

Could I please get some advice from established members.

This is a little long so please excuse me.

I.purchased April 2016 65 inch ef9500.All good ,had tv calibrated and was very happy .

In February 2018 LG replaced the panel,even though out of warranty period, because an end to end horizontal line of white pixels appeared on screen ???? Deemed manufacturing fault.

In December 2018,tv started to show several vertical white pixel lines top to bottom of screen.?????

Again LG were.good in replacing panel.

My problem is, that the revamped.panel is very badly scratched all over the screen, especially along bottom of screen ,like something has been rubbing against the panel in box,but what is more upsetting is that ther was black coloured tape,about 1.5 inches long in each of bottom corners of the screen.Upon removal I discovered round 1/4 inch faults in glass ,like bubble in glass ???

Could I please ask for your opinions please.
Opinions of what? That sounds terrible. I would call them back.
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post #24525 of 24534 Old 01-18-2019, 07:35 AM
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Quote:
Originally Posted by cath62 View Post
New to forum, so please be gentle people.
Could I please get some advice from established members.
This is a little long so please excuse me.
I.purchased April 2016 65 inch ef9500.All good ,had tv calibrated and was very happy .
In February 2018 LG replaced the panel,even though out of warranty period, because an end to end horizontal line of white pixels appeared on screen ???? Deemed manufacturing fault.
In December 2018,tv started to show several vertical white pixel lines top to bottom of screen.?????
Again LG were.good in replacing panel.
My problem is, that the revamped.panel is very badly scratched all over the screen, especially along bottom of screen ,like something has been rubbing against the panel in box,but what is more upsetting is that ther was black coloured tape,about 1.5 inches long in each of bottom corners of the screen.Upon removal I discovered round 1/4 inch faults in glass ,like bubble in glass ???
Could I please ask for your opinions please.

Scratch at the corners of the screen. My new panel on my EG9100 was this way until my wife discovered there was a plastic film that covered the tv to prevent scratching. See if that works. It is really hard to get off at first. Find the weak spot of the film and it will come right off...................if that is the problem. But new screens usually come with this protective film.

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post #24526 of 24534 Old 01-19-2019, 04:57 PM
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SUCCESS!!!!!!!Talk about feeling like a complete idiot, even at my age (62) I had no idea there was this protecive film covering the front of the.panel,upon removal,guess what,no scratches, no bubbles in bottom corners.
Thank you so much for this info ,I wish I had of joined this forum several weeks.ago ,it would have saved me.so.much worry and stress,let.alone.all the emails,photos and.phone.calls.to LG.
Again thank so much for.this.help.

PS..I wonder why the repair agent for LG did.not.know.this.??
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post #24527 of 24534 Old 01-19-2019, 09:03 PM
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Quote:
Originally Posted by cath62 View Post
SUCCESS!!!!!!!Talk about feeling like a complete idiot, even at my age (62) I had no idea there was this protecive film covering the front of the.panel,upon removal,guess what,no scratches, no bubbles in bottom corners.

Thank you so much for this info ,I wish I had of joined this forum several weeks.ago ,it would have saved me.so.much worry and stress,let.alone.all the emails,photos and.phone.calls.to LG.

Again thank so much for.this.help.



PS..I wonder why the repair agent for LG did.not.know.this.??
Glad it worked out for you. I'm guessing they assumed it was already off.
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post #24528 of 24534 Old 01-20-2019, 01:27 PM
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Hello I have an LG 55EF9500 manufactured in October 2015.


Given to me by a friend who told me that over time the TV would randomly shut off and then turn back on.


Now when I try turning it on, no picture comes on. The LG logo at the bottom blinks on and off 30 times before going off completely.


Searching through the forum, it seems like the panel replacement fixed it for other folks who had similar issues.


Can someone please confirm this is the case? I would really like to be able to fix this television but if the panel is bad, I am obviously SOL.


Appreciate if anyone can provide some pointers. I have a DMM and oscilloscope handy and can make some diagnostic measurements if it helps.


Thanks for reading!


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post #24529 of 24534 Old Yesterday, 09:51 AM
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Quote:
Originally Posted by spacevector View Post
Hello I have an LG 55EF9500 manufactured in October 2015.
Given to me by a friend who told me that over time the TV would randomly shut off and then turn back on.
Now when I try turning it on, no picture comes on. The LG logo at the bottom blinks on and off 30 times before going off completely.
Searching through the forum, it seems like the panel replacement fixed it for other folks who had similar issues.
Can someone please confirm this is the case? I would really like to be able to fix this television but if the panel is bad, I am obviously SOL.
Appreciate if anyone can provide some pointers. I have a DMM and oscilloscope handy and can make some diagnostic measurements if it helps.
Thanks for reading!

Highly likely it's the Main Board; there was a major revision/replacement after October 2015 (I have one). If (you know) the panel is good, it might be worth the trouble.

No amount of lab equipment will help you diagnose the problem without a service manual, but if you really want to "fix" it, contact an authorized LG repair shop. Otherwise, you can replace the Main Board at your own risk (doesn't require much more than a few screw drivers).
Good luck!

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post #24530 of 24534 Old Yesterday, 10:11 AM
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Quote:
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Highly likely it's the Main Board; there was a major revision/replacement after October 2015 (I have one). If (you know) the panel is good, it might be worth the trouble.

No amount of lab equipment will help you diagnose the problem without a service manual, but if you really want to "fix" it, contact an authorized LG repair shop. Otherwise, you can replace the Main Board at your own risk (doesn't require much more than a few screw drivers).
Good luck!
@Stanton ,


Thank you so much for posting. Since I made the post, I did find a couple of resources. Posting them here in hopes they are useful for someone else:


The LG OLED 65EF9500 service manual available for free download: http://www.manualslib.com/manual/11...-65ef9500.html


These excellent slides on testing the power supply board: http://www.scribd.com/document/3522...esting-pdf-pdf (note the slides are free to see but need to make (paid) account to download pdf)


I have not looked through the service manual in much detail. I started testing the power supply board per the second link. When I apply AC power to the TV, no click is heard. The power supply output on P201 only showed 3.5V going to the main board. I disconnected the connector at the main board and shorted the pins for PWR ON and 3.5V. This signal from the main board tells the power supply to switch on 12V and 24V outputs. With this jumper in place, when I apply AC power, the relay clicks ON and I measure 3.5V, 12V and 24V on P201. Getting somewhere now.


Points to me that the main board may be the culprit since its not sending the PWR ON signal back to the power supply. I still need to run through the remainder of the power supply test to make sure other outputs to the T-CON board are OK. I suspect they are though.


Unfortunately, I have not yet found a way to tell if the panel is working or not. I am of the mind to finish troubleshooting the power supply board. After I make sure that's fully functional, try to diagnose what may be wrong with the main board and if it can be fixed. Unfortunately, looks like the board is not in stock anywhere.



I came across a couple posts here where people had replaced the main boards without success. May they'd be willing to sell me theirs if they still have it.


Thank you so much again for posting @Stanton .

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post #24531 of 24534 Old Yesterday, 04:51 PM
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Quote:
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Unfortunately, I have not yet found a way to tell if the panel is working or not. I am of the mind to finish troubleshooting the power supply board. After I make sure that's fully functional, try to diagnose what may be wrong with the main board and if it can be fixed. Unfortunately, looks like the board is not in stock anywhere.

Thank you so much again for posting @Stanton .

You are welcome! What concerns me is what I bolded above. I suspect the panel is probably OK, but then again you never know (why does that sound like a quote from Blade Runner?)

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post #24532 of 24534 Old Yesterday, 04:59 PM
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Quote:
Originally Posted by Stanton View Post
You are welcome! What concerns me is what I bolded above. I suspect the panel is probably OK, but then again you never know (why does that sound like a quote from Blade Runner?)

I have found a repair shop on eBay that will fix my existing board for $200. I have sent them a few questions.

At this point I am mostly concerned about the panel being bad, I'll be out another $200 if that's the case. I am assuming there is no way to tell without actually getting the telly to turn on and display a picture, huh?
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post #24533 of 24534 Old Yesterday, 05:35 PM
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Quote:
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You are welcome! What concerns me is what I bolded above. I suspect the panel is probably OK, but then again you never know (why does that sound like a quote from Blade Runner?)
@Stanton , sorry to bother you again.

I found instructions specific to my TV here: http://www.scribd.com/document/392610392/CB-21Q20ET

It references the specific issue I see on second page: Logo blink for 30 seconds and off.

It asks to use the service remote to power tv in "P-only" mode and goes on to reference a service bulletin about "Improved Auto Power Off / No Power issue". I have what I think is the correct remote on order from Amazon: http://www.amazon.com/MKJ39170828-R...dp/B07GRXWZBW/

I will try the P-only mode next and see if I can get it to turn on in 'full white raster' and then try to see the power off history followed by USB update if needed.

Any idea where I may find these service bulletins from LG?
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post #24534 of 24534 Old Yesterday, 06:42 PM
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Tried to watch Episode 1 of Season 3 of The Grand Tour from Amazon Prime in HDR 4K from the TV app but it would only play in HD.

The UHD version played fine via an AppleTV 4K.

Anyone else? Yes, I had the UHD version selected on the TV app.
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