With any extended warranty or original manufacture warranty they are going to offer you an inferior model at their first attend, it's up to you to accept or refuse the original offer. Two weeks ago I had the same experience with Sony as my 55X930E went bad showing flickering. After a few days dealing with Sony CS and sending videos and pictures of the issue, they called me to offer me a brand new TV as a replacement, in this case a 55X900F. I refused the offer as that model, even its a 2018 model, it is an inferior model. The lady said that that was the only alternative so I told her that I wanted a full refund or the same TV model. 30 mins later she called me back to let me know that they approved the full refund for what I paid, $1498. Then they send me instructions of what to do with the faulty X930E. Long story short, CEVA Logistics came last week to get the faulty TV back for disposal and Sony is mailing me a refund check in a few weeks. Meanwhile, I got a brand new Sony 65Z9D to replace the 55X930E and also got a Square Trade warranty from Costco just in case. My point is, if they offer you an inferior model, just refuse the offer and ask for a refund.
Enrico Castagnetti @ Rythmik Audio - Dialing In Rythmik Audio Subwoofers
Media Room: Sierra Towers w/RAAL, Horizon w/RAAL, Sierra 2s & Lunas | Rythmik F12SE(x2) + FV25HP | Emotiva XMC-1 | Panny 820 + ATV 4K | Bluesound Node 2 | 92" Stewart ST100 | Sony VW295ES |
Desktop: Dynaudio BM5 mkIII | Rythmik L22 | Apogee Quartet | 27" iMac| Bedroom: B&W 685 S2 | Rythmik LVX12 | Marantz SR6013 | Sony X700 + ATV 4K | Sony XBR-65Z9D |